IT Operations Manager

We are seeking an experienced IT Operations Manager to oversee and enhance our IT operations. The ideal candidate will have a strong background in IT Operations Management (ITOM) and a proven track record of managing operations effectively. This role is crucial for ensuring that our IT services are delivered efficiently and meet the needs of the organization.

Key Responsibilities:

• Manage and optimize IT operations, ensuring high availability and performance of IT services.
• Collaborate with cross-functional teams to implement and maintain ServiceNow solutions that enhance operational efficiency.
• Develop and enforce IT operational policies and procedures to ensure compliance and best practices.
• Monitor and report on IT service performance metrics, identifying areas for improvement.
• Lead incident management processes, ensuring timely resolution of issues and minimizing impact on business operations.
• Provide leadership and guidance to the IT operations team, fostering a culture of continuous improvement and professional development.

Required Skills:

• Strong knowledge of IT Operations Management (ITOM) principles and practices.
• Proficiency in ServiceNow and its applications in IT operations.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
• Experience in managing IT operations in a dynamic environment.

If you are a proactive leader with a passion for IT operations and a commitment to excellence, we encourage you to apply for this exciting opportunity.