Posted: 13 hours ago
Posted: 13 hours ago
Let Jobaaj One apply for you
An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
About Company
Similar Jobs
Please verify your account first!
Send OTP
Job Description
Location Mumbai
Company Alstom
Job Summary
Take on a new challenge and apply your customer service, railway systems, and techno-commercial expertise in our Parts Overhaul Services business.
youll lead the end-to-end customer relationship for Metro Parts, Repairs, Overhaul and Warranty Services, from opportunity identification through order execution, delivery, and payment.
Working closely with Engineering, Supply Chain, Procurement, Quality, Finance, Sales, and Operations, youll drive customer satisfaction, delivery performance, business growth, and continuous improvement.
Responsibilities
- Managing customer inquiries, orders, returns, complaints, and critical issues
- Coordinating Metro Parts, Repairs, Overhaul and Warranty Services
- Driving techno-commercial plans for Propulsion, Bogies and Drives
- Monitoring delivery KPIs and leading RCA, action plans, and performance reviews
- Identifying customer needs and opportunities and partnering with Sales/Business Development
- Supporting the conversion of ad-hoc Parts Repairs business into long-term agreements and overhaul opportunities
- Coordinating bids, material planning, stock, and logistics costs
- Supporting reliability improvement and obsolescence solutions with Engineering
- Driving effective use of SAP/GSI and Customer Service tools
- Developing Customer Service competencies within the team
- Ensuring compliance with Quality, ISO and EHS requirements
All about you
We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that will help you succeed and grow in this role:
- 1214 years of relevant experience
- Graduate in Engineering or an Industrial discipline
- Experience in Customer Service, Parts Overhaul, Repairs, Maintenance, or After-Sales Services
- Knowledge of train parts and sub-assemblies
- Knowledge of Propulsion and Bogie Drives systems
- Strong customer relationship and delivery performance management skills
- Basic knowledge of SAP/GSI
- Understanding of supply chain, inventory, material planning, and MRP
- Good English and Microsoft Office skills
- Strong problem-solving, leadership, and team management capabilities
Railway experience, customer-facing field exposure, Quality/Audit knowledge, and data analytics experience would be advantageous.
Your key network and stakeholders
youll work closely with:
- Parts Overhaul and Customer Service teams
- Engineering, Supply Chain, Procurement, Quality, Finance, and Operations
- Sales, Business Development, Tender/Bid teams, and Customer Directors
- ISR, Maintenance, RAMS, and Contract Management
- Customer site and maintenance teams
- External suppliers
How your success will be measured
- Parts Overhaul performance
- On-time delivery and dispatch
- Contractual milestone achievement
- Customer satisfaction
- QCD performance
- REX implementation and audit results
- EHS and process compliance
- Workload and competency development
Things youll enjoy
Join a dynamic Services environment where youll combine customer management, railway technical knowledge, commercial awareness, and operational delivery.
youll collaborate across functions, contribute to Metro Parts Overhaul activities, develop long-term customer solutions, and help continuously improve service performance.
you dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you!
Skills
OperationsProcurementCustomer SatisfactionCustomer ServiceLogisticsMaintenanceCustomer ManagementCustomer RelationshipSupply ChainInventoryDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation. Alstom offers a complete range of equipment and services, from high-speed trains, metros, trams and e-buses to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Alstom recorded sales of €8.1 billion and booked orders of €12.1 billion in the 2018/19 fiscal year. Headquartered in France, Alstom is present in over 60 countries and employs 36,300 people.
Read More
Similar Jobs
View all
Loading...
Get jobs like this by email
New Operations Maintenance & Support roles in Mumbai.
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
One email a day. Unsubscribe any time.
