Specialist - Intune & Modern Workplace

Job Summary

Job Purpose

Key Responsibilities

• Design, deploy, and maintain Intune configuration profiles, compliance policies, and Script deployments for Windows and macOS devices.
• Ensure alignment with security standards and operational requirements.
• Develop and maintain PowerShell scripts and other automation tools to streamline device onboarding, policy enforcement, and reporting.
• Explore Integration Intune with other Microsoft 365 services for end-to-end automation.
• In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 11
• Bring in move AI in technologies and explore possibilities to have AI in day-to-day life for better user experience.
• Should be good in troubleshooting client installation, software distribution, remote control, and other Windows issues
• Knowledge on Windows servicing Windows as a service, Cloud-based endpoint management workloads
• Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions
• Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities
• Collaborate with SCCM, Security, and Network teams for co-management and hybrid scenarios.
• Lead troubleshooting and root cause analysis for device-related incidents, ensuring minimum downtime and maximum user satisfaction.
• Monitor and optimize performance, user experience, and policy effectiveness using analytics and reporting tools.
• Document processes, develop knowledge base articles, and provide training to Level 1/2 support teams.
• Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required
• Flexibility in managing global processes and being available on-call for emergency situations
• Develop and implement high quality support services, knowledge base content, best practices and methodologies
• Excellent Communication skills; both oral and written
• Have efficient time management, attention to detail and critical thinking skills

Profile

• We are seeking a highly skilled and experienced Intune Expert with 7 - 12 years of comprehensive experience to join our dynamic IT team. The ideal candidate will possess deep technical knowledge of Intune, SCCM and Windows OS, strong problem-solving abilities, and a proven track record in managing complex IT.
• Should have good communication and vendor management skills to interact with business across the globe.
• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom
• Proven experience managing Microsoft Intune in enterprise environments.
• Strong knowledge of Windows 10/11 and macOS device management.
• Proficiency in PowerShell and automation frameworks.
• Familiarity with Microsoft Endpoint Manager, Azure AD, and Microsoft 365 ecosystem.
• Experience with process improvement methodologies (e.g., Lean, ITIL) is a plus.
• Excellent communication and documentation skills.
• Ability to collaborate, influence and motivate cross-functional teams
• Team player
• Ability and flexibility to adapt to change, including shifting and competing priorities
• Demonstrated competency collaborative work with strong abilities in relationship management.
• Proven ability to work in global companies and delivering solutions across multiple geographies