Service Engineer

Skills:

PLC Programming, Troubleshooting, Customer Service Skills, Technical Documentation, Equipment Testing and Calibration, Field Service Management Software, Network Configuration, Root Cause Analysis,

Company Overview

Establishes, develops and maintains business relationships with current customers and prospective customers to generate new business for the organizations products.

Job Overview

Making field sales visits on a daily basis. Responsible for achieving monthly and yearly sales targets. Maintain and follow payment policy at the time of sales, and define & finalize Agent network (FOS).

Location

This position requires frequent travel and sales activities within the designated state and city. Applicants must be located or willing to relocate to the area.

Qualifications And Skills

• Maintain Daily, Weekly & Monthly sales reports and keep customer records.
• Prepare reports for monthly, quarterly, and yearly reviews.
• Responsible for coordinating with the service team for after-sales support.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Develop long-term relationships with clients by managing and interpreting their requirements.
• Identify and analyze state-wise/city-wise prospects and share company profile with them.
• Share product details with prospects through email, call, or SMS as needed.

• Responsible for organizing and attending company exhibitions, maintaining visitor data, and following up.
• Take ownership of customer complaints, diagnosing, troubleshooting, and resolving system issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ask customers targeted questions to quickly understand the root of the problem.
• Guide clients through actions via phone, email, or chat until satisfaction is achieved and the machine is operational.
• Acknowledge customer complaints and obtain further details like type of complaint to discuss action plan for resolution.
• Ensure all complaints are properly logged and prioritize managing several open complaints concurrently.
• Document technical knowledge in the form of notes and manuals.