Customer Relationship Manager

Dear Candidate,

Hope you are doing well.

We are pleased to inform you about an excellent opportunity for the position of Customer Relationship Manager Inbound Voice with one of our reputed clients in the Insurance Industry.

Job Details

• Location: Vashi, Navi Mumbai
  
• Experience: Fresher or Experienced (6 months1 year in BPO preferred)
  
• Education: Any Graduation
  
• Industry: Insurance
  
• Working Days: 5 days (2 rotational weekly offs)
  

Salary

• Freshers: Up to 17,000 in hand (Approx. 2.50 LPA)
  
• Experienced: Up to 26,000 in hand (Approx. 3.7 LPA)
  

Shift Timings

• Male: Between 7:00 AM to 12:30 AM (Any 9.5-hour shift)
  
• Female: Between 7:00 AM to 8:30 PM (Any 9.5-hour shift)
  

Requirements

• Good communication skills in English and Hindi
  
• Strong customer-handling and problem-solving skills
  
• Ability to maintain and update records accurately
  
• Positive attitude and willingness to learn
  

Job Responsibilities

• Handle and resolve customer queries via inbound calls
  
• Maintain records of interactions and follow-ups
  
• Understand process and product information
  
• Support customers using predefined scripts
  

If this opportunity interests you, kindly share your updated resume at the earliest.

Email: samriti.alvensatalent@gmail.com

Immediate Joiners Preferred