Team Leader US International Process

Team Leader

Company: AM Infoweb Pvt. Ltd.

Designation: Team Leader

Location: Kalyani Nagar, Pune

Work Mode: Work from Office

Shift: US Shift (Night Shift)

Working Days: Monday to Friday

Week Off: Saturday and Sunday (Fixed)

Transportation: Self-travel required

Job Overview

We are looking for dynamic and experienced Team Leaders with excellent English communication skills and prior experience handling US International processes. The ideal candidate should have strong team management abilities, operational knowledge and the ability to drive team performance while maintaining quality and productivity standards.

Roles & Responsibilities

• Manage and supervise a team to ensure smooth day-to-day operations.
• Monitor team performance and ensure achievement of assigned targets and KPIs.
• Handle escalations and ensure timely resolution of customer or process-related concerns.
• Conduct regular team meetings, performance reviews and one-on-one coaching sessions.
• Ensure process adherence, quality standards and operational efficiency.
• Identify performance gaps and implement corrective action plans.
• Maintain effective communication with team members and management.
• Ensure consistent team productivity and overall process performance.

Required Skills & Qualifications

• Minimum 1+ year of Team Leader experience on paper (mandatory).
• Prior experience in US International processes is mandatory.
• Excellent English communication skills (verbal and written).
• Strong team management, leadership and problem-solving skills.
• Good understanding of operational KPIs, performance monitoring and escalation management.
• Ability to work independently in a fast-paced environment.

Other Requirements

• Immediate joiners to candidates serving their notice period are welcome.
• Comfortable working in US night shifts.
• Must be willing to work from the office at Kalyani Nagar, Pune.
• Candidates must arrange their own transportation.
• Saturday and Sunday are fixed weekly offs.

Interested candidates can share their updated resumes for consideration.

Ruben Pawar

7030396637

ruben.pawar@aminfoweb.co.in