Amazon - Area Manager - Operations

About the role:

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our transportation team.

We're seeking an Operations Manager to manage the extended delivery service partner stations. In this role, you will be responsible to expand and manage operations for a new delivery channel, people and performance management, and driving the operational plan.

Typical responsibilities will include:

• Quickly understand the business issues and challenges of transportation operations; identify strengths and weaknesses and suggest areas for improvement.
• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications.
• Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving customer experience.
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
• Design, develop, pilot and rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.

Essential Skills:

• Strong execution skills, action oriented, go getter.
• Resourceful to identify the way to get things done using limited resources.
• Ability to work in ambiguous situations and to come out with solutions as per the situations faced.