SalesDuo - Head - Account Management

About the Role:

We are seeking an experienced Head Account Manager to lead our Account Management function. This role is ideal for a dynamic professional with strong expertise in client relationship management, account growth strategies, P&L, category management, brand management, and proven leadership in managing teams.

Key Responsibilities:

1. Strategic Growth & Retention:

• Drive revenue growth through upselling, cross-selling, and expanding client portfolios.
• Own client retention and churn reduction strategies.
• Collaborate with sales and marketing teams to identify new opportunities.

2. Cross-functional Collaboration:

• Work closely with product, operations, and marketing to align on client needs and business priorities.
• Serve as the voice of the customer internally, driving product and process improvements.

3. Operational Excellence:

• Standardize account management processes and ensure adoption of best practices.
• Track, analyze, and present account health metrics to leadership.
• Implement client feedback loops to continuously improve service delivery.

4. Client Relationship Management:

• Act as the senior point of contact for key accounts, ensuring strategic alignment and long-term partnership success.
• Develop trusted advisor relationships with stakeholders at all levels, including C-suite executives.
• Oversee resolution of client escalations and complex issues.

5. Leadership & People Management:

• Lead, mentor, and inspire a team of Account Managers and Customer Success professionals.
• Define team KPIs, monitor performance, and implement growth and development plans.
• Build a culture of accountability, collaboration, and client-first excellence.

• Qualifications & Skills:
• 1. 7+ years of proven experience in Account Management, Brand Management, Category Management, or Client Services.
• 2. Strong track record of managing large accounts and delivering measurable growth.
• 3. Experience in people management and team leadership.
• 4. Excellent communication, negotiation, and relationship-building skills.
• 5. Strategic thinker with strong problem-solving abilities.
• 6. Strong analytical skills with experience in reporting and insights-driven account planning.
• 7. Familiarity with eCommerce, SaaS, or digital services preferred.
• More Information:
• 1. This is a US shift job. Shift timings are 5pm - 2am
• 2. Working days are Monday to Friday
• 3. This is a remote position
• 4. Preferred candidates who can join within 30-45 days