Project Manager

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

The Service Delivery Manager (SDM) is accountable for end-to-end delivery of Amdocs Helix / Service Assurance (SAS) solutions across one or more customer accounts. The role owns delivery execution, customer commitments, budget, and governance across Helix implementations, upgrades, customizations, integrations, and post-delivery stabilization, ensuring alignment with product capabilities, contractual obligations, and customer business outcomes. 

All you need is...

Helix / SAS Delivery Ownership & Cross-Functional Orchestration

• Own the full delivery lifecycle of Helix / SAS engagements, including:
  • Solution onboarding and transition from pre-sales
  • Design, implementation, customization, and integration
  • System validation, UAT support, and customer acceptance
  • Post-go-live stabilization and escalation ownership
• Act as the single delivery POC for customers and internal stakeholders for all Helix / SAS delivery matters
• Coordinate cross-functional delivery teams, including:
  • Helix implementation engineers
  • Telecom domain experts (FM / PM / Analytics)
  • Integration, DevOps, QA, and Support teams
  • Helix R&D and Product Management
• Drive execution discipline across distributed and global teams

Contract, Scope & Commitment Management

• Own contractual scope, assumptions, dependencies, and obligations related to Helix / SAS delivery
• Manage scope changes through formal change control, ensuring protection of Amdocs IP, margins, and delivery timelines
• Ensure delivery commitments are met or exceeded across functional, performance, and availability requirements

Governance, Budget & Quality

• Accountable for delivery governance, including weekly/monthly status, risks, issues, and steering committee forums
• Own delivery budget, cost control, and forecast accuracy for assigned accounts
• Ensure delivery adheres to Amdocs quality standards, Helix best practices, and acceptance criteria

Customer Engagement & Escalations

• Lead customer-facing technical and program activities, including:
  • Design and solution workshops
  • Steering and executive meetings
  • Progress reviews, demonstrations, and milestone validations
• Act as the escalation owner for delivery and production issues, including leading recovery and crash plans in collaboration with Support and R&D

Pre-Sales & Business Growth Support

• Support pre-sales and RFP activities for Helix / SAS solutions, including:
  • High-level solution architecture and deployment models
  • Costing, effort estimation, and delivery assumptions
• Identify up-sell and expansion opportunities (modules, analytics, automation, upgrades) and support business owners in converting them into revenue

Essential Skills & Experience:

• 7–12 years of experience in Service Delivery / Technical Project Delivery roles
• Proven experience in:
  • Strong understanding of Telecom domains and experience working with international and distributed delivery teams
  • Delivery of OSS / Service Assurance platforms in telecom environments
  • Contract and scope management for complex customer engagements
  • Acting as customer POC for delivery commitments and escalations
  • Defining solution architectures and delivery task breakdowns
  • Managing customer-facing workshops, steering forums, and executive communications
  • Working closely with R&D, Product, and Support to deliver customized and non-standard solutions
• Strong ownership mindset, able to work independently and lead cross-functional teams
• Excellent verbal and written English communication skills

Preferred / Advantage Skills

• Hands-on experience with Service Assurance, including:
  • Fault Management (FM)
  • Performance Management (PM)
  • Analytics / ML-based use cases
• Experience with OSS tools such as Netcool, InfoVista, Spectrum, NMC, Cacti, or similar platforms
• Strong understanding of Telecom domains (RAN, Core, Transmission, IP, Enterprise)
• Experience working with international and distributed delivery teams
• Ability to translate customer business needs into value-driven Helix solutions

Education

• Bachelor’s degree in Engineering (Telecommunications, Computer Science, Electronics, or equivalent)