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Job Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and lets lead the way together.
Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.
Function Description
- Card & Merchant Accounting and Controls (CMAC) team in Global Financial Operations, Controllership, manages the foundational accounting for Card Member spend, Remittances and Merchant payments along with various other operational accounting processes that is core to a Credit Card domain.
- This team is the last line of defense and liaisons with broader controllership, technology / product, and Global Service Group (GSG) / servicing teams to ensure correct Card Member allocations and financial integrity is embedded in the end-to-end process.
How will you make an impact in this role?
This B28 role will be primarily responsible for managing E2E accounting and research and clearance processes for Card Member Credit Balance Refund & Transfer, Governance of B/sheet accounts (specifically Bank and suspense accounts ensuring all accounting (upstream system/manual) is processed timely and accurately across Global markets (APAC, EMEA, US, LAC), managing ledgers, governance and accounting. Incumbent will also be responsible to maintain financial integrity through timely reporting of process metrics, inputs related to trending variances, static and unnatural balances, customer queries and status of process improvement driven by upstream/downstream automation and improvements.
- Responsible for maintaining financial integrity of the Card Member Credit Balance Refund & Transfer process.
- Be able to gain detailed understanding of end to end accounting, inputs, processes, controls, process flows, metrics, risks, SLAs and output of the process
- Work closely with business partners (Servicing teams within GPS & CFN) to clear the daily/monthly financial transactions, drive process efficiency and proactively highlight any exposure
- Be able to proactively highlight, communicate and mitigate risks.
- Monitor the trending of the Balance Sheet accounts managed and work with different stakeholders to identify and fix the RCA
- Ability to drive self and team goals with continuous focus on process improvement.
- Demonstrate effective proactiveness, transformational mindset as well as strong analytical skills.
- Ability to manage multiple projects to support enterprise goals.
- Effectively coordinate with technology for development / automation opportunities
- Ensure compliance with prevailing policies and procedures besides contractual and regulatory requirements as applicable
Minimum Qualifications
- B. Com with 2-4 years or CA/MBA/Postgraduate with 0-2 years of work experience
- Good knowledge of AR Platforms – CARE, MARS, Payable Systems – Oracle SL, Mercury, etc.
- Good knowledge of Excel, PowerPoint, Business Intelligence and other data applications like Cornerstone, main frame systems is a plus
- Good communication and interpersonal skills
Preferred Qualifications
- Well-developed analytical skills, ability to understand the linkages to processes.
- Good Accounting knowledge.
- Demonstrate leadership skills needed to create, develop and communicate with diverse stakeholders.
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills
Financial OperationsPaymentsProcess ImprovementReportingCaIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
American Express — often called Amex — is a global leader in payments, premium credit cards, corporate expense management, and travel‑related financial services. Founded in 1850 in Buffalo, New York, the company is renowned for its customer service, premium rewards programs, and strong merchant network.
In India, American Express (India) Private Limited was incorporated in 1994, with major offices in Gurugram and New Delhi, and large Global Service Centres supporting worldwide operations in technology, analytics, risk management, and customer servicing. The company operates both as a card issuer and a merchant acquirer, and through American Express Banking Corp., it offers corporate cards, merchant services, and working capital solutions.
American Express is known for its premium positioning, serving affluent consumers, corporates, and SMEs. Its India operations combine customer‑facing businesses with global capability centres, making it a hub for innovation in payments, fraud prevention, and digital experiences.
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