Technology Operations Analyst - Distributed Apps
Data Science Analytics & Machine Learning
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Job Description
- As a Production Support Specialist at Ameriprise India LLP, you will be responsible for providing end-to-end production support for the Insurance and Annuities Applications Distributed systems. Your primary focus will be on ensuring quick resolutions and identifying the root cause of incidents to minimize business impact.
Working as part of the Operations team, you will respond to incidents promptly and proactively work towards incident circumvention. Supporting the Batch Operations for Distributed systems, you will be required to work in rotational shifts, including night and evening shifts as necessary. Additionally, you will be expected to recommend performance enhancements for applications and work towards continuous service improvements by streamlining Standard Operating procedures and identifying automation opportunities.
To excel in this role, you should have a Bachelor's degree in computer science, MIS, or relevant field, or equivalent experience. A minimum of 2-4 years of technical expertise in areas such as TWS/Workload schedulers, SQL Server, Operating Systems, JAVA/.NET/XML, Middleware, AWS & ETL is required. Experience with ServiceNow, monitoring tools, Production support, proactive incident management, and Batch monitoring is essential. Familiarity with ITIL framework and involvement in Change, Incident & Problem Management activities is expected.
Preferred qualifications include ITIL certification, knowledge of Insurance and Annuities, and experience with Mainframe/Vantage systems. Strong communication skills, problem-solving abilities, customer service orientation, and attention to detail are crucial for success in this role. You should also have a track record of creating and maintaining processes, procedures, and policies.
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This is a full-time position with working hours from 8:15 am to 4:45 pm. The role falls under the Technology job family group in the AWMP&S President's Office within the India Business Unit at Ameriprise India LLP.,
Skills
EtlIncident ManagementSqlAnalystAWSTWSWorkload SchedulersDynatraceSoftware Development LifecycleSQL ServerMiddlewareETLSiteScopeOperating Systems WindowsLinuxUnixGomezITIL FrameworkJAVANETXMLServiceNowIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Ameriprise Financial, Inc. is a diversified financial services company and bank holding company incorporated in Delaware and headquartered in Minneapolis, Minnesota. It provides financial planning products and services, including wealth management, asset management, insurance, annuities, and estate planning.
Important dates & deadlines?
Application Deadline
26 Oct 25, 01:45 PM IST
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Technology Operations Analyst - Distributed Apps
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