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Job Description
- Role Overview:
At American Express, you will be a part of a culture built on a 175-year history of innovation, shared values, and Leadership Behaviors. As a member of Team Amex, you will receive comprehensive support for your holistic well-being and numerous opportunities to enhance your skills, develop as a leader, and advance your career. Your voice and ideas will be valued, your work will have a significant impact, and together, we will shape the future of American Express.
Key Responsibilities:
- Provide Superior Customer Experience to Small Business Card Members by offering exclusive benefits and services
- Identify the Mood, Profile & Need of the Customer to maximize spending and recommend the best suited benefits/products while ensuring compliance with guidelines
- Resolve all Customer Queries following established procedures
- Apply Superior Service No Call Handling Skills to provide the best possible solutions and First Call Resolution to Card Members
- Meet Customer, Employee, and Shareholder Metrics goals while highlighting issues through feedback and recommending changes based on customer demands
- Adhere to Quality and Compliance Guidelines, make quick decisions, and respond to customer inquiries
- Work 24/7 & Rotational shifts, including night shifts, in a hybrid environment
Qualifications Required:
- Minimum 1 year of meaningful experience in customer service
- Excellent Verbal Communication skills
- Customer Focused with a strong ability to resolve customer issues and address service situations effectively
- Strong interpersonal, communication, and listening skills
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- Demonstrated Dependability and Self-Motivating Skills, Change Management Ability
- Ability to work effectively within a Team Environment as well as independently
- Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
- Proven Analytical and Problem-Solving skills with a strong attention to detail
- Workable knowledge of MS Office Applications (Word, PowerPoint, Excel)
Additional Company Details:
American Express offers benefits that support your holistic well-being, including competitive base salaries, bonus incentives, financial well-being and retirement support, medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to global on-site wellness centers, confidential counseling support through the Healthy Minds program, and career development and training opportunities. Employment with American Express is subject to the successful completion of a background verification check.,
Skills
Customer ServiceVerbal CommunicationListening SkillsInterpersonal SkillsAnalytical SkillsProblem SolvingCustomer ServiceMS Office ApplicationsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
31 Oct 25, 12:40 PM IST
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