Associate Human Resources

Career Category

• HR Staff Services is connecting staff, managers and local HR teams to Amgen’s global HR programs and tools. For all global HR questions, we are the place to go to!
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• You will be responsible for providing global HR service center support.

Accountabilities:  

• Ensure that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures.
• Act as a dedicated point of contact for our customers (staff, managers and local HR).
• Ensure that HR transactions are processed according to global processes and compliance.
• Act as designated subject matter expert on one or more of our expertise areas and be responsible for supporting to maintain our Knowledge base.

Responsibilities:

• Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions.
• Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system. 
• Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR.
• Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies.
• Develop and maintain the knowledge database in close collaboration with the knowledge management team.
• Identify improvements and optimizations in Tier 0 knowledge articles.
• Be able to troubleshoot in more complex system inquiries and identify solutions.
• Support managers and HR on workday transactions, data audits and UAT support.
• Maintaining data confidentiality and governance.
• Create and run reports in Workday and ServiceNow
• Suggest improvements on policies and procedures between service centre sites and HR teams 
• Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc.
• Building strong stakeholder relationships, collaborate and share best practices across Coe's and HR teams.

Skills And Experience:

• 4 to 6 years’ experience in Tier 1 HR operations, case management and Workday data administration.
• Strong English verbal and written communication skills that are clear and concise
• Keen attention to detail and ability to accurately process transactions and data.
• Open to work in Afternoon shifts