Customer Care Executive

Role & responsibilities

Key Responsibilities

• Handle customer queries via email, WhatsApp, and calls
• Manage order tracking, delivery updates, and issue resolution
• Coordinate with logistics partners for dispatch, delays, and RTO cases
• Assist customers with exchanges, complaints, and product guidance
• Maintain response timelines and ensure high customer satisfaction
• Update internal systems and maintain communication records

Preferred candidate profile

• Experience: 35 years (E-commerce/customer support preferred)
• Good spoken and written English
• Comfortable with Excel and basic systems
• Polite, patient, and solution-oriented approach