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Job Description
Role & responsibilites
About Ample
With a rich legacy spanning over two decades in enterprise and premium retail, Ample is a leading technology and premium retail organization in India.
Position
: Service Coordinator (Dashloc Executive)
Experience
: Minimum 1 Year
Languages
: English, Hindi & Local Language
Desired Profile
- Experience in Tele Sales, Service Coordination, or Retail Sales • Strong persuasion and negotiation skills
• Comfortable handling customer objections
• Knowledge of Apple products - Positive attitude and target-oriented mindset
Key Responsibilities
- Attend all incoming calls and ensure missed-call percentage is below 1% • Increase conversion from lead to walk-in and repair
• Understand customer issues and service requirements
• Book appointments and guide customers to the nearest iCare center - Follow up with customers who have not visited the service center
• Provide stock and repair status updates
• Promote AppleCare+ and accessories
• Share daily reports on appointments, conversions, and revenue generated
Qualification
Any Diploma or Graduate with good spoken English.
Skills
Customer ServiceServicingSalesSales SupportAftersalesCustomer SupportAfter Sales SupportCustomer SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
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