Customer Support Executive

Department Icon Operations Maintenance & Support
Posted: 1 week ago
0-5 years
Chennai
Operations Maintenance & Support
work from office
Full Time
Closes 2 Jan 2027

Posted: 1 week ago
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Job Description

Role & responsibilities

Key Responsibilities • Attend all incoming calls and ensure missed-call percentage is below 1% • Increase conversion from lead to walk-in and repair • Understand customer issues and service requirements • Book appointments and guide customers to the nearest iCare center • Follow up with customers who have not visited the service center • Provide stock and repair status updates • Promote AppleCare+ and accessories • Share daily reports on appointments, conversions, and revenue generated

Skills

Customer ServiceCustomer SupportCustomer Support

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About Company

Our corporate team helps customise unique technology solutions to address complex business challenges and create value through sustainable innovation. As pragmatic consultants keen on performance, we help you design and achieve market-leading roadmaps by combining creative thinking, technology expertise, and global reach. We are successfully defining, customising and delivering value to corporations across industries such as financial services, insurance, retail, logistics, energy, utilities, healthcare, life sciences, manufacturing, telecommunications and many such services. We have a long experience and clear understanding of all the challenges and issues organizations face when it comes to implementing the right technology solutions. Being trusted partners to Apple, Samsung, Adobe, Dell-EMC, HP, IBM, Microsoft, Lenovo, etc., our B2B team customises the best technological solutions that help drive transformation, improve productivity and streamline operations in any business.
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