Trainee- Client Pre-sales

Designation: Trainee- Client Pre-sales

Experience - 0-1

Duration: 6 Months + PPO Based on Performance

Job Location: Pune (On-Site)

Mode: Work from Office

About Amura

Amura Marketing is a next generation Martech company, delivering end-to-end marketing and sales solutions to leading brands in India. The companys ethos is built upon the philosophy of Marketing Engineered, an approach that delivers marketing & sales solutions through innovative ideas in design, engineering and technology.

Connect with us to be a part of Team Amura and the ever-changing, exciting digital world!

Responsibilities

• Handle outbound and inbound customer calls on behalf of the Symphony team.
• Provide clear and accurate information about Symphonys products/services.
• Assist customers with basic queries, product details, and service-related questions.
• Record customer interactions, feedback, and follow-up requirements in the system.
• Follow calling scripts and service guidelines provided by Symphony.
• Ensure timely follow-ups with customers to close queries or gather required details.
• Escalate complex issues to the appropriate Symphony support teams when needed.
• Maintain professionalism, courtesy, and brand alignment during every interaction.
• Achieve daily/weekly call and follow-up targets.

Requirements

• Good verbal communication skills (English and local language).
• Basic computer knowledge and ability to update CRM/call logs.
• Customer-first attitude with polite and confident communication.

Prior Telecalling/customer Service Experience Preferred.

• Ability to understand product information and explain it clearly to customers.
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