Groups & Events Manager

Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Establish and maintain an active relationship with our main bookers to increase customer satisfaction and business to Anantara Qasr Al Sarab in order to work on leads and achieving loyalty.
• Ensure that the overall maintenance of all meeting rooms and related equipment is checked continuously, and any fall back is reported to the Food & Beverage team and rest of the operational team in order to maintain the high standards of performance and Guest satisfaction.
• Ensure the communication and information flow is maintained on a daily basis by distributing Banquet Event Orders to all Departments as well as by attending daily briefings for the Events Department, Food & Beverage Operations and Kitchen Department
• Ensure that all incoming requests are handled jointly with the concerned Salesperson +and as per the Anantara Standards including an active follow up on sent offers.
• Satisfy the need of the clients whilst optimizing Hotel revenue through strategic yield management and up selling of hotel facilities and services.
• Supervise and assist with Banquet Operations before, during and after events and assure Guest satisfaction throughout the event.
• Actively ask for Guest feedback during and after the event and encourage the Guest to submit the Guest Satisfaction Survey.
• Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards your Team Members as well as all Team members of Anantara Qasr Al Sarab.

Maintain detailed product knowledge of the property you work in, as well as general product knowledge of all major Hotels and direct competitors in your city including competition checks.

Qualifications

• At least 3-5 years experience in a 5 star hotel with 1 years plus at the manager level
• Bachelor Degree in any related field
• Good command of spoken and written English
• Excellent computer skills (Microsoft Word, Excel, Outlook Express, Internet, e-mail)
• Positive attitude with excellent interpersonal skill and strong leadership

Additional Information

Relocate to remote area