Florist

Organization- Andaz Delhi

Summary

Customer Service

• Delivers the brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner. Feedback guest complaints to Team Leader – Housekeeping/ Assistant Manager promptly.
• Maintains positive guest and colleague interactions with good working relationships.

• Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate
• Grow or order flowers from wholesalers to ensure an adequate supply to meet customers needs
• Plan arrangement according to clients requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern Recommend flowers and greenery for each arrangement
• Consider the customers budget when making recommendations
• Design floral displays that evoke a particular sentiment or style
• Answer telephones as per the hotels minimum standards
• Cleanliness and maintenance of the Flower Room
• liaising with various departments within the hotel to perform daily floral responsibilities

• Supports the implementation of The Hyatt Purpose of Care for people so they can be their best

• Attends and contributes to all Meetings as required.
• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotels policies concerning fire, hygiene, health and safety.

• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Housekeeping function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.