Business Development Manager

Angara is a leading fine jewellery brand known globally for its exceptional gemstones, craftsmanship, and seamless online shopping experience. After establishing a strong presence in the US and other international markets, Angara India is rapidly expanding its footprint, combining premium design with cutting-edge digital retail. Our mission is to make high-quality, customizable gemstone jewellery accessible to customers across India.

Angara was ranked the No.1 Online Jeweler in the US in 2020 by the leading American magazine, Newsweek. We were also recognized by Newsweek as 5 Year Champion on being voted among the best online jewelers in its list of Best Online Shops for five years in a row. Thats not all. Our ground-breaking innovation, Create with Angara, earned us the Business Intelligence Groups 2024 BIG Innovation Award as well as the #10 spot in Retail on Fast Companys Most Innovative Companies 2024 list. In addition to this, we secured the prestigious Bizrate Insights Circle of Excellence Award for three consecutive years as well as the Business Intelligence Excellence in Customer Service Award 2023. Better Business Bureau has rated Angara A+ for excellence in service and our Trust Pilot rating stands at 4.5 out of 5.

Key Responsibilities

• Own team and individual sales targets, with accountability for revenue delivery and core commercial performance metrics.
• Lead a team of approximately 5+ sales professionals and create a culture of ownership,

• responsiveness, discipline, and high standards.
• • Identify, prioritize, and curate promising leads by reviewing customer behavior, historical data,
• purchase patterns, browsing signals, and engagement history.

• Support the team in focusing on the highest-potential opportunities by improving lead relevance and conversion efficiency.
• Engage customers across phone, email, chat, WhatsApp, video consultations, and other relevant

channels to drive conversion.

• Reactivate dormant customers and reconnect with past buyers through personalized outreach and timely relationship-building.
• Drive upsell, cross-sell, repeat purchase, and occasion-based selling opportunities such as

anniversaries, birthdays, gifting moments, and milestone purchases.

• Serve as an escalation point and coach for complex or high-value customer interactions.
• Ensure that sales agents retain full ownership of the customer relationship after conversion, including service-related follow-through tied to the orders they close.
• Hire, onboard, train, mentor, and performance-manage team members as the function evolves.
• Build reporting dashboards, monitor team performance trends, and present periodic business insights, performance updates, and recommendations to leadership.
• Partner closely with marketing teams to share feedback on lead quality, campaign performance, and opportunities to improve targeting and conversion.
• Collaborate effectively with CX, service, fulfillment, and internal stakeholders to reduce friction and improve customer confidence throughout the journey.

Ideal Candidate Profile

• • 8+ years of relevant experience in sales leadership, luxury retail, luxury e-commerce, consultative
• selling, or high-value client relationship management
• • Strong track record of driving revenue through relationship-led selling rather than aggressive or
• transactional sales behavior

• Experience leading and coaching teams while also contributing as an individual performer
• Strong commercial judgment and comfort working with targets, conversion metrics, and performance dashboards
• Excellent understanding of premium customer expectations and the nuances of luxury selling
• Ability to manage both inbound and outbound sales motions in a structured, customer-centric
• Strong follow-through and a natural sense of ownership across the entire customer lifecycle
• High responsiveness, strong communication skills, and the ability to influence across functions
• Comfortable working in a fast-moving, evolving business environment with high standards and global coordination requirements
• Prior experience in jewelry, luxury retail, or premium e-commerce will be strongly preferred
• GIA or IGI certification, or equivalent jewelry knowledge, will be an advantage

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