Head - Business Operations - Retail/Auto/Real Estate

Description:

• Seeking a Business Head to lead end-to-end P&L ownership and drive the commercial growth of the company.
• Working directly with the founder, you will build and scale our revenue engine, establish operational excellence, and shape the long-term business strategy.
• This role demands a builder mindset, someone ready to create systems from scratch.

Key Responsibilities:

Full P&L Ownership

• Own revenue, margins, and overall profitability of the business unit.
• Build and manage budgets, forecasts, and periodic business reviews.
• Improve unit economics and establish a roadmap for sustainable profitability.
• Make decisions on resource allocation, hiring, and market expansion.
• Report directly to the founder on performance, risks, and strategic initiatives.
• Build the sales team from the ground up: hiring, training, compensation, and performance management.
• Develop and execute GTM strategies for core verticals: Retail, Automotive, D2C, Real Estate.
• Own the full sales funnel lead generation to closing strategic enterprise accounts.
• Create sales playbooks, forecasting systems, processes, and CRM workflows.
• Establish channel partnerships to expand reach and accelerate growth.

Operations & Execution

• Build customer success and account management functions for retention and expansion.
• Define pricing models, packaging strategies, and commercial structures.
• Implement systems for sales operations, order management, and revenue recognition.
• Ensure strong alignment across sales, product, delivery, and CS teams.
• Develop scalable onboarding and implementation processes.
• Build dashboards and reporting mechanisms for business health tracking.