Program Manager

Angel & Genie
Department Icon Product Management
Posted: 2 months ago
10-12 years
Navi Mumbai, Maharashtra
Product Management
work from office
Full Time
Posted: 2 months ago
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Job Description

  • JD & KRAs:
  • Responsible for leading and driving new customer transitions and existing customer relationships for
  • addition and management of services
  • Principle Accountability:
  • . Accountable for ensuring customer satisfaction at PAN India Level
  • . Responsible for business growth through existing and new programs, profitability, customer
  • engagements & satisfaction, program management, KPI of the assigned projects
  • Project Planning:
  • . Understand Customer expectations and to translate requirements to specific milestones and
  • deadlines
  • . Prepare & review plan/ timelines with business and getting a sign off
  • . Facilitating, coordinating and tracking of transition during Planning, Transition phase, and
  • Handover
  • . Managing regular governance calls with key stake holders
  • Customer Engagement & Delivery Management:
  • . Maintain customer relationship through regular interactions, meetings, updates and reviews
  • . Building and maintaining strategic ties as well as networking with existing and potential
  • customers in order to establish long-term, trustworthy relationships
  • . Ensure customer escalations/ issues are addressed appropriately within timelines with focus
  • on reduction
  • . Ensure smooth take over and control by the delivery team
  • . KPI management and review
  • . Continuous interactions with the customers for short term and long term visibility of inventory
  • Stakeholder Management:
  • . Understand customer expectations both at a macro and micro level and transfer customer
  • perspective to the team
  • . Build productive and influential relationships with key customer stakeholders
  • . Be part of governance meetings
  • . Understand and manage customer expectations about scope and timelines
  • . Ensure workflow processes are agile to respond to changes in the customers expectations or
  • environment
  • Analyzing Opportunities
  • . To work towards identifying and analyzing new opportunities for enhancing business growth
  • . To gather information on the analysis of the markets for expanding the business and
  • acquiring new customers to advise the management of suitable action
  • . Develop new business programs to meet productivity and revenue goals
  • Financials/ Profitability:
  • . Responsible for Customer interactions for aged AR collections if any
  • . Manage and control program budget and expenditure and identify / authorize actions relating to
  • project finances
  • . Review, analyze and communicate relevant information relating to project and program financial
  • management activities
  • . Responsible for DPL reviews and comparison between budget and actuals
  • . Authorize and enable accurate program forecasting
  • The Program Manager must possess:
  • Strong leadership skills
  • Excellent written and verbal communications
  • Excellent attention to detail and organizational skills
  • Strong analytical and problem-solving skills
  • Strong interpersonal skills to interact with Customers and team members
  • Must be self-driven with the ability to multi-task, have effective time management
  • Ability to thrive in a fast-paced collaborative environment
  • Possess excellent ability to build successful relationships internally and externally.
  • Strong teamwork approach and experiences
  • Willingness to travel
  • Qualification:
  • Education to degree level (Technical/Science preferable) or equivalent Telecommunications / IT
  • industry experience
  • relevant work experience with repair telecom/ Service.
  • Minimum 10 years of Project Management Experience
  • Certification in Project or Program Management, add on advantage

Skills

AgileEngagementProject Management

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