Posted: 1 year ago
Posted: 1 year ago
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Job Description
- Designation - Technical Support/Implementation
- Roles & Responsibility:
- I. Handling Technical Support Calls & Tickets
- II. Resolving issues - Remote Access, Phone Support, etc.
- III. Performing Installation & Configuration of IceWarp, MySQL,
- SSL, Linux & Windows Server OS
- IV. Monitoring Servers (IceWarp, MySQL, etc)
- V. Performing Migration
- VI. Handling Presales queries (L1/L2)
- VII. Handling important/urgent calls during non-office hours
- VIII. Providing Support during Emergency as required (Off hours)
- IX. Should Handle atleast 30 Tickets per month when in support role
- X. Should handle atleast 4 implementations in a month
- XI. Handle escalation from Customer (as per escalation matrix)
- Key skills: Messaging Administrator, Windows server, Linux server, System Administrator
- Knowledge Required:
- a) Administration of Windows
- b) Administration of Linux (CentOS, Debian, Ubuntu)
- c) Network level skills
- d) Email protocols (SMTP, POP3, IMAP)
- e) MS SQL Server, MySQL Server (Installation, configuration, fine tune,
- backup restore, query execution, troubleshooting)
- f) Experience with ActiveDirectory and LDAP.
- g) Experience with the administration of mail server
- MS Exchange/Lotus
- Domino/Postmaster/Zimbra/Mdaemon
- h) Virtualization (VMWare, HyperV)
- i) Knowledge in SSL Certificates
- j) Knowledge of helpdesk/ticketing system (Kayako/Zendesk)
- k) Technical understanding (Systems, Database, Networks)
- l) Very Good communications skills - English, written & spoken
- m) High customer orientation, communication strength, team ability
- n) Self-initiative / motivation / willingness to learn
- o) 5+ years of experience in the same domain
Skills
Technical SupportAdministrationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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