Technology Officer Chennai BCA/BSc Computers

Responsibilities:

1. Handle calls, voice chat, and email Anydesk support to franchisees

2. Provide software related training to franchisees/internal stakeholders.

3. Maintain tracker of all the support on daily basis

4. Ensure regular feedback from franchisees on support/application

5. Escalate bugs and technical issues to the software vendor and get it fixed ASAP

6. Prepare application SOP manual.

Qualification & Skills required:

1. Minimum BCA/BSc in Computer Science/Engineering

2. Minimum 2 to 3 years of helpdesk/support desk experience including remote support.

3. Handled customer service calls /desk, training skills

4. Good communication skills is a MUST (Proficiency in English & Hindi) .

5. Occasional Travel (PAN India).

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