Walk-in || Operations Assistant

Anjion Learning Llp
Department Icon Operations Maintenance & Support
Posted: 3 days ago
1-2 years
Kochi(Palarivattom)
Operations Maintenance & Support
work from office
Full Time
Closes 9 Jan 2027
Posted: 3 days ago
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Job Description
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Job Description


  • Primary Duties
  • 1. Oversee and manage the day-to-day operations of the
  • organization, ensuring smooth and efficient functioning across all
  • departments.
  • 2. Develop, implement, and continuously improve Standard
  • Operating Procedures (SOPs), operational policies, and internal
  • processes.

  • 3. Plan, coordinate, and monitor the execution of academic
  • programs, live classes, webinars, mock tests, and student
  • engagement activities.
  • 4. Collaborate with Academic, Sales, Marketing, HR, Finance,
  • Technical, and Student Support teams to ensure seamless
  • interdepartmental coordination.
  • 5. Monitor departmental Key Performance Indicators (KPIs), prepare
  • operational reports, and present performance insights to the
  • Management.
  • 6. Ensure timely batch launches, faculty scheduling, resource
  • allocation, and student onboarding processes.
  • 7. Supervise and evaluate the performance of team leaders and
  • department heads, ensuring operational targets are achieved.
  • 8. Identify operational bottlenecks and implement corrective actions
  • to improve productivity, efficiency, and service quality.
  • 9. Ensure excellent student experience by maintaining high
  • standards of student support, grievance resolution, and service
  • delivery.
  • 10. Oversee the effective utilization and maintenance of CRM,
  • LMS, ERP, mobile applications, websites, and other operational
  • systems in coordination with the Technical Team.
  • 11. Coordinate with the Technology Team for backend
  • operations, system enhancements, bug resolution, automation
  • initiatives, and platform stability.
  • 12. Monitor admissions, sales performance, revenue generation,
  • collections, operational expenses, and profitability metrics.
  • 13. Ensure compliance with company policies, quality standards,
  • statutory requirements, and operational guidelines.

  • 14. Lead manpower planning, workforce allocation, recruitment
  • coordination, onboarding, training, and performance management
  • in collaboration with HR.
  • 15. Conduct regular operational review meetings, monitor action
  • plans, and ensure timely execution of organizational objectives.
  • 16. Plan and execute operational strategies for new product
  • launches, courses, marketing campaigns, events, and institutional
  • partnerships.
  • 17. Establish and maintain strong communication channels
  • across all departments to ensure alignment with organizational
  • goals.
  • 18. Analyze operational data and prepare reports, dashboards,
  • and business insights to support strategic decision-making.
  • 19. Identify opportunities for cost optimization, process
  • automation, and continuous operational improvement.
  • 20. Maintain confidentiality of company information, business
  • strategies, financial data, student records, and other proprietary
  • information.
  • 21. Represent the organization professionally while interacting
  • with students, parents, faculty members, vendors, partners, and
  • other stakeholders.
  • 22. Perform any additional duties, responsibilities, or
  • assignments as may be entrusted by the Management from time to
  • time in the interest of the organization.

Skills

OperationsService OperationsOperations ManagementPlanningAssistanceOperations PlanningCustomer Service OperationsBranch OperationsOperationsMaintenanceDelivery

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