Sales Executive

Job description

Real Estate Sales Executive Roles & Responsibilities

Lead Handling: Connect with customers immediately after receiving leads and understand their property requirements, budget, preferences, and purchase plans.

Customer Follow-Up: Regularly follow up with leads through calls, WhatsApp, and other communication channels to maintain customer interest and move them through the sales process.

Customer Relationship Management: Build and maintain strong relationships with prospective and existing customers by providing timely information, professional communication, and continuous support.

• Customer Handling: Understand customer concerns, queries, and objections and provide appropriate solutions while maintaining a positive customer experience.
• Lead Conversion: Nurture prospects from initial enquiry to site visit, negotiation, booking, and final closure.
• Site Visit Coordination: Coordinate and schedule site visits, explain the project details, showcase property features and amenities, and assist customers during the visit.
• CRM Coordination: Update customer details, lead status, follow-ups, site visits, and sales activities accurately in the CRM system.
• Internal Coordination: Coordinate with CRM, marketing, accounts, legal, customer support, and management teams to ensure smooth handling of customer requirements.
• Follow-Up Tracking: Maintain proper records of customer interactions, next follow-up dates, customer feedback, and conversion status.
• Sales Coordination: Coordinate with the sales team and management regarding available inventory, pricing, offers, payment plans, bookings, and customer requirements.

Customer Query Resolution: Respond promptly to customer queries related to pricing, specifications, amenities, payment schedules, documentation, possession, and project-related information.

• Negotiation & Closure: Handle customer negotiations within company guidelines and support the customer through the booking and closure process.
• Post-Sales Relationship: Maintain communication with customers after booking and coordinate with relevant departments to ensure a smooth post-sales experience.
• Target Achievement: Work towards achieving assigned monthly and quarterly sales targets while maintaining quality customer relationships and accurate CRM records.
• Overall Responsibility

To effectively manage leads, build strong customer relationships, ensure consistent follow-ups, coordinate with CRM and internal teams, handle customer queries, arrange site visits, and convert qualified leads into successful property bookings.