Service & Support Coordinator

Skills:

Software Knowledge, Hardware Knowledge, Product Knowledge, Team Management, Team Coordination, Excellent Communication,

Responsibilities

• Coordinate Between Support And Service Teams.
• Smoothing The Support And Service Work Process Flow.
• Identifying Hardware And Software Solutions.
• Speaking To Customers To Quickly Get To The Root Of Their Problem.
• Providing Timely And Accurate Customer Feedback.
• Talking Customers Through A Series Of Actions To Resolve A Problem.
• Following Up With Clients To Ensure The Problem Is Resolved.
• Supporting The Roll-Out Of New Applications.
• Providing Support In The Form Of Procedural Documentation.
• Testing And Evaluating New Technologies.
• Conducting Electrical Safety Checks On Equipment.

• Proven experience of 2-3 years in any Service-Support Coordinator, Software Support Position, Service Manager, or Managing Multiple Cases At One Time in a relevant IT field.
• Proficiency in English, Hindi & Gujarati Verbal & written communications.
• Excellent knowledge of MS Office.
• Fast learner and good patience level.
• Self-motivated with a results-driven approach.
• Aptitude in delivering attractive presentations.
• Preferable only BCA/ B Tech/ M Tech / Computer Engineering or Any related field.