Branch Manager

Company Description Anson Fincorp Private Limited is a well-established non-banking financial company (NBFC) based in Kerala, with a strong presence in the gold loan segment for over two decades. Originating in 1997 in Idukki, the company has grown into a trusted and flourishing financial enterprise serving a broad customer base. As part of the Anson group, which has diversified interests in the Indian financial sector, Anson Fincorp benefits from a strong ecosystem including registered chit and investment businesses. The organization is committed to supporting families and small businesses in building savings habits and achieving financial security through accessible financial products. Candidates joining Anson Fincorp can expect to work in a values-driven, customer-focused environment with long-term growth potential.

Role Description The Branch Manager is a full-time, hybrid role based in kottayam. The role involves overseeing day-to-day branch operations, ensuring compliance with internal policies and regulatory requirements, and maintaining high standards of customer service. The Branch Manager will lead and motivate branch staff, set sales and collection targets, monitor performance, and support team members through coaching and guidance. Responsibilities include driving growth in the gold loan portfolio, managing risk and credit processes, handling escalated customer issues, and maintaining accurate records and reports for management review. The role also requires building strong relationships with local customers and communities, identifying new business opportunities, and contributing to continuous improvement in branch processes and performance.

Qualifications

• Candidates should possess strong branch operations and business management skills, including experience in overseeing daily activities, process adherence, and performance monitoring.
• Candidates should possess leadership and people management skills, such as team supervision, coaching, target setting, and conflict resolution.
• Candidates should possess customer service and relationship management skills, with the ability to handle escalations, build trust, and maintain long-term client relationships.
• Candidates should possess sales and business development skills, including target-driven work, cross-selling financial products, and local market engagement.
• Candidates should possess risk, credit, and compliance awareness, with familiarity in lending processes, documentation, and regulatory guidelines relevant to NBFCs and gold loans.
• Candidates should possess strong communication and interpersonal skills, along with basic computer proficiency and comfort with branch-level reporting tools.
• A graduate degree in finance, commerce, business administration, or a related field is preferred; prior experience in banking, NBFCs, or gold loan operations is highly beneficial.
• The ability to work effectively in a hybrid setup in Kochi, demonstrate integrity, and adapt to evolving business needs is essential.