Customer Service Team Lead / Order Processing

We are hiring on behalf of our client, a prominent leader in the Food and Beverages industry in the UAE, for a passionate and driven Customer Service Team Lead / Order Processing professional who can bring structure, energy, and excellence to day-to-day operations. This role is based in Dubai, and you’ll be at the heart of our client’s customer experience journey — ensuring every order, query, and interaction runs seamlessly from start to finish.

Key Responsibilities:

• Support daily operations and ensure high standards of customer service.
• Lead and guide the customer service team to handle inquiries, orders, and complaints efficiently.
• Coordinate with internal teams and external partners to ensure smooth operations and timely deliveries.
• Monitor team performance, maintain process accuracy, and drive continuous improvement.
• Prepare regular reports, handle escalations, and support system and process enhancements.
• Train, coach, and develop team members to maintain a motivated and high-performing workforce.