Anton Paar - Zonal Service Manager - West

Description:
Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry.
At Anton Paar India, we are responsible for the distribution process, including sales, service, customer and application support, and logistics.
You may visit our website for more information at www.anton-paar.com
Also, you may like to have a glimpse about the culture at Anton Paar India at www.anton-paar.com/in-en/jobs/corporations/working-at-anton-paar-india-pvt-ltd/
Responsibilities:
- This role is responsible to handle the service calls and the requests for the installation and maintenance of the instruments in their respective allocated regions. He/ she will be responsbile to perform the work himself/ herself and will be the guide to their team members.
- First contact person within the team (i.e. customer complaints and objections, customer requests, coordination of appointments, holidays, trainings, etc.).
- Ensures an equally team workload and an effective resources planning. Note: the independent resource planning of each team member remains unaffected.
- Ensures the team members potential at its best possible use and takes into account the interest of the team.

- Coordinates all necessary express operations.
- Makes different decisions, if applicable, in regards of warranty, goodwill, discounts, loaner equipment, reconstructions, etc.
- Responsible for CRM activities within the team and the processing time and data quality.
- Controls the activities according to specifications of the Service Management (i.e. processing time, orders, and data quality, etc.
- Ensures customer satisfaction according to the Corporate Service Standard (CSS).
- Follows up customer feedbacks according to the Anton Paar service guidelines.
- Monitors trainings and equipment within the team and follows up any arrears.
- Organizes and leads team meetings on a regular basis
- Conducts meetings with the Service Management on a regular basis.
- Carries out a yearly Audit / Customer visit together with each service technician of the team.
- Contributes to the yearly Contract revenue as per Budget given.
- Gaining and regularly updating a comprehensive technical knowledge of the assigned products.
- Identifying and transferring leads and sales opportunities to members of the sales team.
- Communicating new service opportunities, special developments, information, or feedback gathered through field activity to appropriate colleagues.
- Ensuring timely and effective communication with customers and colleagues.
- Assist Sales Team in conducting demonstrations, when required.
Your profile:
Masters/ Bachelors degree
What we offer:
- Excellent written and verbal communication
- Must have - interpersonal, problem-solving, presentation and organizational skills
- Team handling experience and ability to take responsibility
- High commitment to customer satisfaction
- Willingness for extensive travel as per the work requirement throughout India