Assistant General Manager/Deputy General Manager - Industrial Doors

The Division Head - Industrial Doors will be a strategic leader responsible for the overall profitability, growth, and operational excellence of the Industrial Door division. This role encompasses leading sales, marketing, operations (installation & service), project management, and potentially manufacturing/assembly for a diverse range of industrial door products (e.g., high-speed doors, sectional doors, rolling shutters, hangar doors, dock levellers, fire-rated doors). The successful candidate will drive market share expansion, ensure exceptional customer satisfaction, optimize operational efficiency, and develop a high-performing team.

KEY DUTIES & RESPONSIBILITIES:

Strategic Leadership & Business Growth:

• Develop and execute a comprehensive strategic plan for the Industrial Door division, aligned with the company's overall business objectives.
• Identify new market opportunities, product segments, and customer verticals to drive revenue growth and market share expansion.
• Conduct market research and competitive analysis to stay abreast of industry trends, technologies, and competitor activities.
• Set ambitious but achievable sales targets and develop strategies to meet and exceed them.
• Drive innovation in product offerings and service delivery to maintain a competitive edge.

Sales & Marketing Management:

• Oversee and guide the sales team in identifying, nurturing, and closing large industrial door projects.
• Develop and implement effective sales strategies, pricing policies, and promotional activities.
• Build and maintain strong relationships with key clients, consultants, architects, contractors, and channel partners.
• Represent the company at industry events, trade shows, and conferences.
• Develop compelling marketing collateral and sales tools.

Operations & Project Management:

• Ensure efficient and timely execution of industrial door projects, from order to installation and commissioning.
• Optimize installation processes, ensuring adherence to safety standards and quality benchmarks.
• Oversee the service and maintenance operations, focusing on maximizing uptime and customer satisfaction.
• Implement robust project management methodologies to control costs, timelines, and quality.
• Manage inventory of spare parts and components to support service and installation needs.

Financial Management & P&L Responsibility:

• Full P&L responsibility for the Industrial Door division.
• Develop and manage the division's budget, ensuring cost control and optimal resource allocation.
• Monitor financial performance, analyse variances, and implement corrective actions as needed.
• Drive profitability through effective pricing, cost management, and operational efficiency.

Team Leadership & Development:

• Recruit, train, mentor, and motivate a high-performing team across sales, service, and project management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Conduct performance reviews and provide constructive feedback to team members.
• Develop individual and team capabilities through ongoing training and development programs.

Customer Relationship Management:

• Ensure high levels of customer satisfaction through proactive communication and effective resolution of issues.
• Develop and implement strategies to enhance customer loyalty and repeat business.
• Act as an escalation point for critical customer concerns.