Product Manager/Lead - IT

PRINCIPAL ACCOUNTABILITIES

1. Product roadmap and requirement management:

• Understand business objectives, customer pain points and channel priorities for App and Web journeys.
• Translate business requirements into product backlog, user stories, BRDs, acceptance criteria and release scope.
• Prioritize requirements basis business impact, customer experience, regulatory need and technology feasibility.
• Maintain product roadmap and ensure alignment with POD Head, PMG, Business and Technology teams.

2. Product lifecycle and delivery management:

• Own delivery of assigned digital journeys from requirement discovery to go-live and post-launch monitoring.
• Coordinate with IT, Design, Analytics, Operations, Risk and Compliance teams for timely execution.
• Track sprint progress, dependencies, defects, UAT observations and release readiness.
• Ensure all deliverables are closed as per approved scope, quality standards and committed timelines.

3. Customer journey and UI/UX coordination:

• Work with DCX/UI-UX teams to design clear, intuitive and customer-friendly journeys.
• Review wireframes, screen flows, communication content and customer touchpoints for journey consistency.
• Identify customer friction points and recommend improvements to improve adoption and conversion.

4. KPI monitoring and post-live governance:

• Monitor journey performance through leads, funnel conversion, drop-offs, feature adoption and business output.
• Work with Analytics teams to validate KPI dashboards and highlight performance gaps.
• Drive post-live issue resolution, improvement backlog and course correction actions.

5. UAT, release and change governance:

• Plan and coordinate UAT with Business, Product, Operations and Technology stakeholders.
• Ensure defects are tracked to closure and release sign-offs are obtained before deployment.
• Support release notes, training inputs, SOP updates and communication for new launches.

6. Stakeholder management and governance:

• Facilitate discussions with Business, PMG, IT, COE, Analytics, DCX, Risk and Compliance teams.
• Prepare project updates, risk trackers, milestone status and governance notes for POD Head review.
• Escalate blockers impacting delivery timelines, business performance or customer experience.

7. Team development and execution discipline:

• Guide managers and team members on requirement detailing, UAT discipline, delivery tracking and product governance.
• Establish ownership, review rhythm and documentation hygiene within the product delivery team.