Customer Onboarding Manager

About Us

At ANZ, were shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About The Role

As Customer Onboarding Manager, you will be part of the Institutional KYC On?boarding & OCDD team, which operates as a global hub supporting Australia, Singapore, Hong Kong, London, and New York. The team works closely with in?country stakeholders, including Sales, Relationship Management, Credit, Legal, Compliance, and Operations, to ensure efficient and timely onboarding and periodic reviews across the Institutional & Markets environment. As a critical function within the Institutional Markets division, the KYC On?boarding & OCDD team is responsible for creating new customer profiles, reviewing existing client records, and remediating client data to ensure that all information is AML/KYC?relevant, aligned with Group Standards, compliant with international regulatory requirements and internal policies, and accurately linked across all relevant systems. The On?boarding and OCDD stream is accountable for performing reviews across all risk levels and ensuring full compliance with both internal policies and regulatory expectations for New?to?Bank customers.

The team focuses on onboarding new clients and managing existing client profiles by conducting Customer Due Diligence and regular remediation to support various client data management activities, including onboarding, name changes, event?driven reviews, mergers, acquisitions, off?boarding, gathering SSI details, updating SSI linkages, and overall client profile remediation. The role also involves frequent interaction with Front Office, Relationship Managers, Compliance, On?boarding, and multiple enablement functions, requiring strong communication skills and effective stakeholder management.

Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, youll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Bengaluru

Work Schedule: Early Morning / Rotational Shift

What will your day look like

As Customer Onboarding Manager, you will be responsible for :

• Providing guidance and oversight to the New?to?Bank Customer Due Diligence team, supporting both Maker and Checker activities based on business needs.
• Conducting ongoing reviews of client KYC records across multiple jurisdictions, ensuring adherence to global standards and local regulatory addendums.
• Ensure quality and compliance by reviewing KYC files for risk and audit readiness, applying strong knowledge of AML/KYC and compliance principles.
• Liaise with clients and internal partners to obtain required documentation, verify client information, and identify dormant or inactive accounts for remediation.
• Maintain data integrity by ensuring customer profiles and system linkages on the onboarding platform are accurate, complete, and fully enabled for banking activity.
• Support new staff through on?the?Job Training, while performing periodic data quality checks, spot checks, and adhering to the Risk & Assurance framework.

To grow and be successful in this role, you will ideally bring the following:

• Over 10 years of experience in the financial services industry, with strong expertise in regulatory compliance, AML/KYC, and quality assurance.
• More than 3 years of management experience in a production or operations environment, with a proven ability to lead multiple streams, teams, or departments.
• Strong project management skills, with the ability to manage multiple priorities, shifting deadlines, and complex operational workflows.
• Extensive end?to?end knowledge of financial services operations, including hands?on experience in AML/KYC, Customer Due Diligence (CDD), and Ongoing CDD (OCDD).
• Experience managing large-scale operational teams supporting multi?jurisdictional KYC policies across different risk levels and client segments.
• Bachelors degree required (with a masters degree or ACAMS/ICA/FINRA certifications preferred).

Youre not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you.

So why join us

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the banks largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the banks strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. Were proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 111821.

Recruiter

Jyoti Tripathi , [HIDDEN TEXT]

Job Posting End Date

23/03/2026 , 11.59pm, IST