Payments Specialist

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

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• You will be:
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• Responsible for ensuring a high level of transaction processing for all cash deposits, withdrawals, including middle office payment and cash operations within Bank policy and procedures, and local regulations.
• Responsible for providing support for team member / Manager to meet customer’s requirement.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

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• Role Type: Full Time, Permanent
• Role Location: Mumbai

What will your day look like?

• Balancing cash at the end of day and ensure cash Intraday & overnight is keeping within the limit.
• Responsible for cash Loss.
• Coordinate with the team member for those transactions to be processed by Back office in Bangalore.
• Ensure internal accounts reconcilliation with proper escalation matrix in place.
• Accurate, complete & timely regulatory reporting applicable to all regulators.
• Ensuring levy of agreed tariff for products serviced by the unit.
• Ensure accurate & efficient completion of all transactions.
• Provide advice & assistance to any customer enquiries or refer them promptly to Customer Service Officer/Manager for handling.
• Provide a responsible & accurate telling service by maintaining & applying an up to date knowledge of transaction banking policies, practices, procedures and law.
• Ensuring that work instruction are updated and relevant to the operating environment and applicable regulatory/internal guidelines.
• Upskill and learn other areas of operations and be ready to cross support them after gaining adequate knowledge.
• Foster sound working relationships with the sales, implementation and client servicing teams to deliver superior customer service.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• 5+ years of experience in Payment Operations (like Cross Border payments, RTGS and NEFT)
• Exposure and thorough understanding of ANZ Risk and Compliance management
• Strong knowledge of e-payment tools and regulatory requirements
• Ability to manage conflicts and/or escalations in a productive manner which encourages active operational risk management to ensure a well-managed business
• Knowledge of Institutional Banking operations, instruments and processes
• Knowledge of statutory and regulatory requirements
• Reasonable written and oral communication skills
• Able to use initiative, take action and be persistent in addressing issues
• Tertiary education in Banking & Financial Services

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 127121.

Job Posting End Date

06/11/2026, 11.59pm, (Melbourne Australia)