Posted: 8 months ago
Posted: 8 months ago
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Job Description
- PRIMARY RESPONSIBILITIES:
- Documents processes, workflows, and stories during Process Consulting Workshops ensuring that requirements are understood and delivered to specification
- Leads the story grooming and writing process, collaborating with the project team to prioritize and document business and process requirements
- Supports the Business Process Consultant and Technical Architect in sprint planning.
- Supports management of the RIDAC and creates new stories during the Execution phase
- Supports or delivers OCM activities such as knowledge transfer, documentation, and training
- Engages stakeholders in proper, prompt, and frequent grooming of project documentation and artifacts via clear written and verbal communication
- Acts as a backup to the Business Process Consultant and Engagement Manager role when needed, facilitating scrum meetings, status reporting, and showbacks
- Collaborate and contribute to the organization to support continual improvement of customer delivery, best practice processes, collateral
- REQUIRED SKILLS/EXPERIENCE:
- 5+ year(s) of experience in at least one ServiceNow module or application (ITSM, ITOM, GRC, SecOps, or other additional products)
- 5 + years (s)of experience in Line of Business
- 5+ year(s)of Consulting experience (internal or external customers)
- 5+ years (s) of industry experience (Pharma, telecoms, manufacturing, finance)
- Experience partnering with key stakeholders/executives
- 5+ year(s) of experience writing stories and grooming requirements
- REQUIRED SOFT SKILLS:
- Work independently with customers on implementations and remote services
- Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
- Working English language proficiency: writing, reporting, verbal/oral communication; must be an effective presenter
- Proven troubleshooting skills
- Remain innovative, creative, and self-directed
- Be a great leader and team player with a record of accomplishment in managing multiple complex tasks
- EDUCATION:
- Any Bachelors degree
- ServiceNow Certified System Administrator is required
- ServiceNow Certified Implementation Specialist is strongly preferred, and any additional ServiceNow Certifications are a plus
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About Company
Apex Systems is a global IT staffing and consulting firm. They provide a range of services, including IT staffing, project consulting, and managed services. More detailed information requires accessing their official website.
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