Technical Consultant

ESSENTIAL FUNCTIONS:

Deliver consulting services to install, configure, and integrate ServiceNow products based on defined requirements

Develop custom software solutions using scripting and development tools within the ServiceNow platform

Prepare and maintain technical documentation as required by customer contracts and internal processes

Conduct value-based assessments and workshops to help customers maximize their ServiceNow investment

Build and maintain custom configurations including business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts

Troubleshoot configuration and scripting issues to ensure smooth platform functionality

Participate in requirements review and validation sessions to ensure technical alignment with business needs

Attend and contribute to scrum ceremonies

Deliver work on time and with quality, contributing to positive customer experiences and feedback

Continue learning service delivery solutions, technologies, and methodologies

Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

ADDITIONAL FUNCTIONS:

Contribute to continuous improvement initiatives across the organization, supporting development of best practices and delivery methodologies

Contribute to internal knowledge growth by participating in Centers of Excellence (COEs), presenting knowledge sharing sessions, and Share the Wealth (STW)

SKILLS/EXPERIENCE:

2+ years developing technical solutions and administering ServiceNow

2+ years professional consulting

SOFT SKILLS:

Self-motivated and accountable, with the ability to take initiative, manage competing priorities, and deliver results independently

Organized and solution-oriented, with strong time management skills and a proactive approach to problem-solving

Clear and confident communicator with strong proficiency in English—verbal, written, and presentation—with the ability to convey information effectively to both technical and nontechnical audiences

Collaborative and open to feedback, with a strong ability to build relationships and work cross-functionally

Skilled in conflict mediation, with the ability to navigate sensitive situations with professionalism, empathy, and sound judgment

Customer- and stakeholder-focused, with a consultative mindset and the ability to build trust and understand evolving needs

Detail-oriented and analytical, with strong troubleshooting skills and a commitment to accuracy and follow-through

Adaptable and composed in dynamic environments, consistently demonstrating integrity and balanced decision-making

SUPERVISORY:

N/A

CERTIFICATIONS/EDUCATION:

Must have CSA and minimum of 1 CIS certificates across platform.