Apollo Hiring Customer Support (English & Hindi Mandatory)

Role & responsibilities

Apollo Telehealth Services is hiring for Customer Care Executive Voice process Freshers and Experience

Position: Customer Support Executive

Qualification:Any Graduate or Intermediate

Freshers or with Experience of 0 - 4 years in Voice Process

Work Location:Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station)

Mandatory Documents:

1. Updated resume

2. Aadhar Copy

Call Center Executive Job Responsibility:

1. Identifying Customers needs, Clarify information, research each issue and provide solutions.

2. Follow Communication Scripts when handling different topics.

3. Build Sustainable relationships and engage customers by taking the extra mile.

4. Keep records of all conversations in our call centre database in a comprehensive way.

5. Should be able to coordinate with various teams to ensure smooth service to customers

Requirements:

1. Previous experience in Customer Support role.

2. Strong Phone & Verbal communication skills along with active listening.

3. Customer focus and adaptability to different personality types.

4. Ability to multitask, set priorities and manage time effectively.

5. 6 days working, Flexible to work in Rotational shifts in Night shift for Male's.(NOnight shift for Female candidate)

6. Good typing skills.