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Job Description
Roles and Responsibilities
- Manage customer feedback through various channels (email, chat, social media) to ensure timely resolution of issues.
- Develop and implement strategies to improve customer satisfaction ratings by analyzing feedback data.
- Collaborate with internal teams (sales, marketing, operations) to resolve complex customer complaints and improve overall service quality.
- Conduct regular audits to identify areas for improvement in customer engagement processes.
- Provide training sessions on customer experience best practices to team members.
Skills
Customer SatisfactionFeedbackSRCustomer EngagementCustomer ExperienceService ExcellenceEngagementExcellenceOperationsCustomer SatisfactionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Apollo Hospitals was established in 1983 by Dr. Prathap C Reddy, renowned as the architect of modern healthcare in India. As the nation's first corporate hospital, Apollo Hospitals is acclaimed for pioneering the private healthcare revolution in the country. Apollo Hospitals has emerged as Asia's foremost integrated healthcare services provider and has a robust presence across the healthcare ecosystem, including Hospitals, Pharmacies, Primary Care & Diagnostic Clinics and several retail health models. The Group also has Telemedicine facilities across several countries, Health Insurance Services, Global Projects Consultancy, Medical Colleges, Medvarsity for E-Learning, Colleges of Nursing and Hospital Management and a Research Foundation. In addition, 'ASK Apollo' - an online consultation portal and Apollo Home Health provide the care continuum.
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