Tele-caller / Senior Tele-Caller -Inbound & Outbound- Call Centre
Business Development / Sales
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Job Description
:
We are looking for dynamic Tele-callers with strong communication skills in English, Tamil & Hindi (additional languages are a plus). The role involves handling customer queries, appointment booking, and providing proactive customer support to ensure high levels of satisfaction.
Key Responsibilities:
- Handle inbound/outbound calls and customer queries professionally.
- Use internal tools (Dialer, CRM, Appointment software) efficiently.
- Ensure timely resolution and follow-up of customer requests.
- Maintain floor discipline, grooming standards, and adhere to AHEL policies.
- Collaborate with team members and report daily activities to the manager.
Requirements:
- Fluency in English, Tamil & Hindi.
- Basic system knowledge and ability to navigate software applications.
- Strong confidence, convincing ability, and interpersonal skills.
- Flexibility to work in different shifts.
- Commitment to professionalism, discipline, and customer service excellence.
Skills
Communication SkillsInbound ProcessCall Center OperationsTelecallingVoice ProcessOutbound ProcessCenterProcessCustomer SupportCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Apollo Hospitals was established in 1983 by Dr. Prathap C Reddy, renowned as the architect of modern healthcare in India. As the nation's first corporate hospital, Apollo Hospitals is acclaimed for pioneering the private healthcare revolution in the country. Apollo Hospitals has emerged as Asia's foremost integrated healthcare services provider and has a robust presence across the healthcare ecosystem, including Hospitals, Pharmacies, Primary Care & Diagnostic Clinics and several retail health models. The Group also has Telemedicine facilities across several countries, Health Insurance Services, Global Projects Consultancy, Medical Colleges, Medvarsity for E-Learning, Colleges of Nursing and Hospital Management and a Research Foundation. In addition, 'ASK Apollo' - an online consultation portal and Apollo Home Health provide the care continuum.
Important dates & deadlines?
Application Deadline
16 Jan 26, 04:17 PM IST
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Tele-caller / Senior Tele-Caller -Inbound & Outbound- Call Centre
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