Head - Learning & Development - Housing Finance

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We have a requirement with one of the leading Housing Finance Companies for a Head of Learning & Development.

Position: Head - Learning & Development

Education: MBA/ PGDM/ PGDBA

Location: Chennai

Job Role:

In this role, the incumbent will be responsible for product and behavioral learning initiatives of the company.

Key Responsibilities:

• Collaborate with senior management, state and local business leaders to assess learning needs across various levels and roles in the company, and build linkages to improving productivity. Ensure appropriate documentation of the same.
• Identify delivery mechanism for programs, keeping in mind geographical spread of the organization.
• Ensure effective tracking measures are built to ensure efficacy of programs.
• Digitize learning so that we are able to achieve scale and manage costs better.
• Skill Gap: build regular reviews with functions, keeping in mind future requirements and ensure relevant courses are made available for organization talent.
• Succession Planning: You will also be involved in ensuring that the Succession Planning program in the company is implemented as per the plan.
• Creation and implementation of Individual Development Plan (IDP) for key role holders/ talent in discussion with business leaders.
• Build and manage a team of trainers, course creators, and administrators in the company and ensure that they also are working on improving their skills.
• Understand and bring in best-in-class learning curricula to ensure that the employees receive the best possible training.
• Partner with Academia to understand and learn new-age learning practices and see how the same can be adopted in the Company.
• Governance: Ensure appropriate documentation of all learning protocols and agreements.
• Cost Control & Budget: Plan your L&D budget to ensure that we are able to provide learning in a blended version. Responsible for conducting business within the budgeted norms set for Revenue and capital expenditure.
• Human Resource: Partner with HR on all critical processes.
• Relationship Management: Our customers are our employees, business, and organization. So, we need to partner with them and maintain excellent relationships.
• Planning: Participate in design and development of new products/schemes and achieving budgeted market penetration to become a lead player in every segment of the state.
• MIS: Collate and share market information, customer insights, and performance parameters in specified formats on a regular basis.
• New Initiatives: Develop and implement effective marketing activities to improve revenue by enhancing customer experience/retention on all products. Devising schemes and innovative products.
• Train: Ensure existing trainers are trained and focus on building skills.

Experience Required/ Skill Sets and Behavioral Traits:

• In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning, and coaching).
• Experience organizing training activities in a corporate environment.
• Hands-on experience with project management and budgeting.
• Proficiency in Learning Management Systems (LMS).
• Excellent communication and leadership skills.
• Goal/Target oriented.

Skills:

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Strong in spoken English and Hindi/Vernacular language.