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Job Description
CallHippo is a futuristic virtual phone system that revolutionizes communication for businesses of all scales and sizes. Established with the aim of enhancing customer communications and boosting team collaboration, it offers an array of 50+ advanced features. The company has a strong global presence, with footprints in 80+ countries.
To know more: https://callhippo.com/
Key Responsibilities
- Lead end-to-end delivery of global telecom, VoIP, and carrier integration projects, ensuring timely execution and stakeholder alignment.
- Manage relationships with telecom vendors, carriers, and technology partners across multiple regions.
- Drive vendor onboarding, contract negotiations, and commercial optimization initiatives.
- Oversee carrier routing, traffic management, quality monitoring, and margin improvement programs.
- Implement and monitor SLA, uptime, QoS, and service performance frameworks.
- Lead API-based integrations, provisioning workflows, and telecom infrastructure projects.
- Manage incident response, escalations, root cause analysis, and service improvement initiatives.
- Collaborate with Engineering, Product, Operations, and Leadership teams to deliver business-critical projects.
- Facilitate sprint planning, project reviews, risk management, and executive reporting.
- Create and maintain project documentation, dashboards, KPIs, and governance processes.
- Strong experience in Telecom, VoIP, SIP, DID Provisioning, Carrier Management, and CPaaS platforms.
- Proven expertise in Technical Project Management and cross-functional team leadership.
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- Strong understanding of SLA management, incident management, and operational excellence.
- Experience working with global carriers and telecom vendors.
- Excellent stakeholder management, negotiation, communication, and analytical skills.
- Experience with telecom vendors such as Avoxi, Vonage, DIDlogic, or similar providers.
- Exposure to SaaS, cloud communications, and AI governance initiatives.
Skills
Project DocumentationProject ManagementRoot Cause AnalysisIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Appitsimple Infotek Pvt Ltd. Headquartered in Ahmedabad, Appitsimple is better known for its innovative “Digital Products” - SoftwareSuggest and CallHippo. AppitSimple Infotek Pvt Ltd - A Pioneer product-based IT company that has been revolutionizing & simplifying the way organizations do business since the last many years. The Company is better known for its innovative platform & product - SoftwareSuggest and CallHippo respectively. SoftwareSuggest - An Online Platform to discover top Business Software & Service Partners gives access to Genuine Customer Reviews, In-depth Software Analysis, Free Consultation & Free Demo of all Software. It is the one-stop destination for all businesses looking for software and services relevant to their industry. SoftwareSuggest currently lists more than 800 Software Categories & 49+ Service categories for businesses to choose from. It also lets organizations compare the features of multiple software & service providers so that they can make the right purchase decision. CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Providers. CallHippo allows startups and businesses to buy instant local support numbers from over 50+ countries around the world. With our easy to use interface and robust backend architecture, any business can set up their call center within less than 3 minutes. CallHippo implements cloud computing into the world of telephony. Our platform allows deployment of a flexible telephony network, wherever an internet connection is available. We aim to replace the desk phones with soft phones, eliminating the complexity of setting up a support center.
Important dates & deadlines?
Application Deadline
14 Nov 26, 06:48 PM IST
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