Life Insurance Policy Servicing Specialist

What role you will play in team: You will be responsible for providing exceptional customer service and support to life insurance policyholders. You will be the first point of contact for policy-related inquiries and issues.

What you will do: You will handle policy inquiries, address policy-related issues, and assist with policy changes or updates. You will focus on providing timely and accurate information to clients.

Key responsibility:

• Respond to policyholder inquiries via phone, email, or chat.
• Provide information regarding policy benefits, coverage, and payment options.
• Process policy changes and updates, such as beneficiary designations or address changes.
• Resolve policy-related issues, providing timely and accurate solutions.
• Maintain accurate records of customer interactions and policy changes.
• Escalate complex issues or complaints to the appropriate department.
• Contribute to customer satisfaction and retention.
• Assist with the development and implementation of customer service processes.

Required Qualification and Skills:

• Bachelor's degree in any discipline.
• 3-5 years of experience in customer service or related field (preferably life insurance).
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software (desirable).
• Knowledge of life insurance products and services (desirable).

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• Positive and collaborative work environment.
• Comprehensive Health Insurance
• Employee Assistance Program

A Day in the Life: Your day will involve handling a variety of customer inquiries and resolving policy-related problems. You'll collaborate with other teams to ensure excellent customer service and efficient policy administration.