Software Test Engineer - Banking CRM

Software Tester – Banking CRM Testing

Experience: 2–8 Years

Location: Ghatkopar, Mumbai

Work Mode: Work From Office (WFO)

Notice Period: Immediate joiners or candidates serving their notice period preferred

About AQM Technologies

AQM Technologies is a leading Quality Engineering and Digital Assurance company helping enterprises accelerate digital transformation through Quality Engineering, Software Testing, AI-led Testing, Digital Engineering, Cybersecurity, and Digital Transformation services.

Job Summary

We are looking for a Software Tester with 2–8 years of experience in Software Testing, preferably within the Banking and Financial Services (BFSI) domain. The ideal candidate should have hands-on experience in Banking CRM Testing, including Salesforce CRM or similar CRM platforms, and should be capable of validating end-to-end business processes across CRM applications and banking systems.

Key Responsibilities

• Perform Functional Testing, System Integration Testing (SIT), Regression Testing, User Acceptance Testing (UAT), and Production Validation Testing.
• Design, prepare, and execute Test Cases, Test Scenarios, and Test Data based on business and functional requirements.
• Validate Banking CRM functionalities, including Customer 360, Service Request, Opportunity Management, Customer Onboarding, Lead Management, Case Management, and Campaign Management.
• Perform testing of CRM implementation, enhancements, customizations, and integrations with Core Banking and other banking applications.
• Execute test cases, log defects, retest fixes, and support defect closure activities using defect management tools.
• Prepare and maintain Requirement Traceability Matrix (RTM), test execution reports, and defect reports.
• Collaborate with Business Analysts, Developers, Product Owners, and stakeholders to understand business requirements and ensure application quality.
• Participate in Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Support release validation and production deployment activities to ensure successful application rollout.
• Ensure adherence to QA processes, testing standards, and project timelines.

Required Skills

• 2–8 years of experience in Software Testing with exposure to the BFSI domain.
• Strong hands-on experience in Banking CRM Testing.
• Experience with Salesforce CRM, CRMnext, or any Banking CRM solution.
• Good understanding of CRM modules such as Customer 360, Service Request, Opportunity Management, Lead Management, Customer Onboarding, and Case Management.
• Experience in Functional Testing, SIT, Regression Testing, UAT, and Defect Management.
• Good understanding of Software Testing Life Cycle (STLC), Software Development Life Cycle (SDLC), and Agile methodologies.
• Knowledge of banking processes, customer lifecycle, and CRM integrations.
• Strong analytical, problem-solving, and communication skills.

Preferred Skills

• Experience with Core Banking integrations and Digital Banking applications.
• ISTQB or equivalent testing certification is an added advantage.