CRM Leader

Job description:
Purpose of the Job

In partnership with the Global Commercial Excellence Team, the CRM Leader will be responsible for overseeing and directing the platforms, tools, and processes that drive commercial force effectiveness and business intelligence across the country. the CRM Leader will be accountable for enabling our sales organization and business strategies through providing creative solutions and insights over the design and implementation of our sales organization, effectiveness of programs, and deployment of tools within both the direct and indirect channels.

• Lead a portfolio of initiatives, build consensus, and drive the adoption of best practices, capabilities, and tools the collectively make commercial excellence a differentiating core competency, supporting customer relationships, driving revenue growth, and the acquisition, development and retention of outstanding sales and talent.
• Evaluates performance metrics for the teams to identify opportunities. Presents recommendations for improvements.
• Drive key business insights through supporting the design of dashboards to track team effectiveness and ensure the adoption of best practices and sales automation tools (salesforce.com)
• Lead, Participate and Oversee all Commercial Excellence initiatives and routines within the function, coordinating with the leadership team to ensure support in key decision making.
• Ensure that platforms & systems provide the support & flexibility needed by the team.
• Ensure establishment of sales plans and provide analysis and controls through sales reporting, forecasting, and sales performance measures.
• Examine and analyze reporting from across the department to analyze trends and identify potential improvements, best practices, and unseen opportunities / risks.
• Liaise with other Commercial teams, sharing best practices, representing, and advocating for the department in the context of the overall Aramex strategies.
• In conjunction with the business units, links commercial strategies and initiatives supporting opportunity identification and the development of metrics used to measure our success.
• Oversees and Supports the adoption of recommended improvements in processes and practices within the country/station level. Notifies non-compliance to initiate corrective measures.
• Performs market research, analysis and benchmarking (competitor capability/solutions, best practices, business needs etc). Under guidance, translates into meaningful tactical recommendations. Ensures recommendations are aligned with global development/direction

Job Requirements - Experience and Education

• Must have experience working in a matrix environment and senior level analytical experience.
• Minimum 5 years managerial level and related work experience.
• Minimum 3 years experience in Sales Management, Sales Operations, or Commercial Finance
• Minimum 3 years experience in handling and adminstiring Salesforce as a tool.

Leadership BehaviorsBuilding Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus SkillsFinancial Acumen Team Collaboration Adaptability Business Acumen Communication Skills Analytical Skills Commercial Acumen Customer Centric Mindset