US Taxation Analyst

Role & responsibilities

SmartTaxFile LLC provides tax preparation and e-filing services for individuals and businesses across the United States. We are expanding our Hyderabad team ahead of the US tax season.

• Make outbound calls to US-based individuals and introduce our tax filing services
• Understand each client's situation and explain how we can help
• Handle questions and objections confidently and convert leads into clients
• Follow up with prospects and existing clients by phone and email
• Collect client details and documents and update them accurately in the CRM
• Coordinate with the tax preparation team so clients get timely service
• Meet daily and monthly call and conversion targets

No prior tax knowledge is required. Full training on US taxation basics and our process will be provided.

Preferred candidate profile

• Freshers to 3 years of experience in telecalling, telesales or a voice process
• Excellent spoken English and Hindi
• Strong convincing and negotiation skills
• Confident, clear and polite on the phone
• Basic computer skills
• Willing to work in [shift timing] from our HITEC City office
• International voice process experience is an advantage, not a must