Product Enablement Manager

ABOUT THE COMPANY

ARCHER Systems is a leading technology enabled legal services company that provides pre-settlement and post-settlement administration services for single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services.

ARCHERs core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics and reporting are handled efficiently and effectively.

ABOUT THE ROLE

ARCHER is seeking its first Product Enablement Manager to partner with the Product Development organization to ensure the successful implementation, adoption, and operational excellence of ARCHER Connect and related product initiatives. This role focuses on the operational needs of product management, bridging Product, Engineering, QA, Support, and business stakeholders to ensure products are launched effectively, adopted successfully, and continuously improved.

This position emphasizes product enablement, release readiness, adoption, and production support operationsallowing Product Team to focus on strategy and customer impact while ensuring strong execution and real-world success. This role will also lead a team of Business Analysts and Technical Writers, driving consistency, clarity, and operational rigor across the product lifecycle.

RESPONSIBILITIES

Product Enablement & Implementation

• Collaborate with Product Managers, business stakeholders, and end users to understand requirements, identify risks, and anticipate adoption challenges.
• Support implementation and rollout of new features by working closely with Product teams and end users.
• Act as an evangelist for ARCHER Connect and new product initiatives, promoting value and driving adoption across the organization.
• Guide internal teams through software implementations and go-live activities to ensure successful launches and long-term adoption.
• Provide ongoing support and guidance to users post-implementation to ensure continued success and continuous improvement.

Release Readiness, UAT & Feedback

• Coordinate User Acceptance Testing (UAT) activities for product releases, ensuring stakeholder participation and timely feedback.
• Partner with Product Owners on roadmap execution and release planning activities.
• Provide continuous feedback to Product teams on onboarding effectiveness, user experience gaps, and adoption outcomes.
• Ensure documentation, workflows, and requirements remain aligned with production changes, enhancements, and defect fixes.

Production Support Operations

• Monitor production support ticket queues daily to identify aging, blocked, or high-impact issues and proactively drive them to closure.
• Plan, facilitate, and lead daily production support review meetings, capturing decisions, ownership, and follow-up actions.
• Serve as the primary communication bridge between technical teams and end users for production support issues.
• Communicate resolutions, workarounds, and root cause explanations in a clear, user-friendly manner.
• Identify recurring patterns and systemic issues and partner with Product and Engineering teams to drive long-term fixes.

Stakeholder Partnership & Leadership

• Maintain a strong understanding of the product roadmap and customer problems ARCHER is solving.
• Partner with stakeholders and end users to provide input into prioritization and planning decisions.
• Coordinate with Training, Documentation, Product, and Support teams to ensure enablement materials remain current.
• Provide day-to-day leadership and oversight for Business Analysts and Technical Writers ensuring clarity of priorities, expectations, and deliverables.
• Support innovation initiatives and the launch of new features and capabilities.

QUALIFICATIONS

• Bachelors degree in computer science, Software Engineering, or a related field. Masters degree preferred.
• 12+ Years working as a Product Operations Manager, Product Program Manager, Product Manager or similar Experience supporting Product Operations, Release Readiness, and Product Enablement within a Product Development organization.
• 3+ Years of experience in team leadership roles.

REQUIRED SKILLS

• Strong working knowledge of Agile methodologies and tools such as JIRA and Confluence.
• Hands-on experience coordinating User Acceptance Testing (UAT) and go-live activities.
• Experience leading production support operations, including ticket triage and cross-functional issue resolution.
• Ability to track and report product adoption, user satisfaction, and operational KPIs.
• Excellent communication and stakeholder management skills, with the ability to translate technical topics into user-friendly language.
• Experience in SQL and Excel for making data driven decisions.
• Excellent facilitation, collaboration, communication, and presentation skills.

PREFERRED SKILLS

• Agile certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM).
• Product certifications such as Scrum Product Owner (CSPO / PSPO).
• Knowledge of legal, financial and accounting domains.
• Excellent planning, organizational and time management skills.