Senior Technical Architect - Salesforce Service

1- Presales Solution Engineering:

• Run discovery workshops to capture current state processes and pain points across lead to cash, case & field service flows.
• Design end to end architectures spanning Sales Cloud, Service Cloud, Einstein 1 Platform (Copilot, Einstein Studio) and Data Cloud activation.
• Create effort estimates, ROM and SoW inputs; build clickable prototypes and demo orgs showcasing AI powered use cases (next best action, auto summaries).
• Present solutions to business and IT stakeholders, address RFP clarifications, security questionnaires and technical due diligence calls.

2-Delivery Architecture & Governance:

• Hand off signed designs to delivery, run architecture onboarding sessions
• Translate signed designs into sprint ready epics; run architecture kick offs and ongoing governance checkpoints with scrum teams.
• Define integration patterns, identity & access, encryption, PDPL/GDPR compliance and test strategy.
• Oversee code & config quality (Apex, LWC, Omni Channel, Flow, BOTs), enforce CI/CD and monitor technical debt and performance KPIs.
• Steer AI enablement prompt engineering, Copilot action recipes, model configuration, and responsible AI guardrails.

3- Practice & People Leadership:

• Mentor consultants, cultivate reusable accelerators (Lightning templates, DevOps pipelines, AI prompt library).
• Support hiring panels, publish thought leadership posts and host enablement sessions for Sales & Service Cloud best practices.
• Partner with sales on pipeline forecasting and project health reviews.