Product Manager - CX/Customer Support

Role Overview:

We are looking for a high-impact Product Manager to lead our Customer Experience (CX) and Support product vertical in Bangalore.

Key Responsibilities:

• Define and execute the product roadmap for CX, prioritizing features that solve critical user issues and drive long-term platform value.
• Architect and implement voice and chat automation strategies, including AVR and intelligent routing, to streamline support workflows and reduce manual overhead.
• Analyze complex customer interaction data to identify bottlenecks in the support journey and translate these findings into actionable product improvements.
• Partner with cross-functional stakeholders to integrate automated support solutions that maintain a high-quality, human-centric experience for our customers.
• Monitor the performance of deployed automation tools, iterating rapidly based on feedback loops and real-time analytics to ensure optimal system reliability.

Required Skillset:

• Proven ability to manage complex product lifecycles, specifically within the CX or support automation domain, with 3 - 8 years of relevant experience.
• Demonstrated expertise in designing and deploying voice automation, AVR systems, and chat-based support technologies to enhance operational scale.
• Strong analytical mindset with the ability to synthesize large datasets into clear, strategic product requirements that align with business goals.
• Exceptional stakeholder management skills, with the ability to communicate technical product visions clearly to both engineering teams and executive leadership.
• A collaborative, problem-solving approach to working in a fast-paced, hybrid environment in Bangalore, where agility and user-centricity are paramount.
• An educational background from a premier institute is highly preferred, reflecting a strong foundation in analytical and strategic thinking.