US VOICE PROCESS CUSTOMER SERVICE

US Voice Process customer Service

Shift- Night shift (Work from office)

5 days Working

Contract

Payroll: Artech

Cabs Available

Rounds: Versant, Virtual Round , F2F Round

Required:

Regular Education 12+3

All employment docs (offer letter, relieving letter and service / experience letter)

Valid UAN History

Key Responsibilities:

• Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.


• Engage customers in meaningful conversations to promote products/services or gather required information.


• Achieve daily/weekly/monthly Targets and conversion targets.


• Handle objections professionally and escalate complex issues when necessary.


• Collaborate with team leads and quality analysts to improve call quality and performance.


• Ensure compliance with company policies and US calling regulations

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Required Skills & Qualifications:

• Bachelors degree or equivalent.


• 14 years of experience in outbound calling, for US clients.


• Open to Work from Office


• Excellent verbal communication and interpersonal skills.


• Familiarity with CRM tools and call centre software.


• Open to work night shifts and adapt to US time zones.


• Goal-oriented with a positive attitude and strong work ethic.


• Knowledge of US culture and customer behaviour