Crm Executive

• : CRM Executive (Real Estate)
• Designation: CRM Executive
• Department: Customer Relationship Management
• Industry: Real Estate / Affordable Housing / Residential Projects
• Experience: 2-7 Years
• Location: Faridabad
• Reporting To: CRM Manager

Job Responsibilities

1. Handle customer queries, complaints, and requests related to property bookings.
2. Maintain regular communication with customers through calls, WhatsApp, and emails.
3. Coordinate with the sales, accounts, legal, and construction teams.
4. Maintain customer databases and update CRM software regularly.
5. Handle booking forms, allotment letters, payment schedules, and customer documentation.
6. Follow up with customers regarding pending payments and outstanding dues.
7. Provide regular updates regarding construction progress and project status.
8. Coordinate property visits, site visits, and possession-related activities.
9. Handle customer grievances and ensure timely resolution.
10. Maintain records of customer interactions, complaints, and follow-ups.
11. Assist in preparing daily, weekly, and monthly CRM reports.
12. Ensure a smooth customer experience from booking to possession.

2. Required Skills

• Good communication skills (Hindi & English).
• Knowledge of MS Excel and MS Office.
• Experience with CRM software.
• Strong customer-handling and problem-solving skills.
• Good follow-up and coordination abilities.
• Ability to maintain customer records and documentation.
• Knowledge of real estate booking and possession processes